Service and support
The service offering – the key to operational reliability and long-term cost optimization
Our service department, Sensec Support & Service, consists of highly qualified technicians who are trained and certified by our suppliers. The team with its project manager is responsible for all deliveries, maintenance and repairs. All Sensec's larger or more extensive deliveries are carried out in project form to guarantee a quality-assured solution. In case of special needs or larger projects, our suppliers are involved in close cooperation with Sensec to meet the customers' needs for function, performance and availability.
The service organization is located in Skedsmokorset, 15 minutes from Oslo Airport Gardermoen and has extensive experience in effective planning and implementation of preventive maintenance and troubleshooting at airports around Norway and the Nordic region. Primarily, we strive to resolve problems that arise using telephone support and remote troubleshooting, but in cases where our presence is necessary, a central location and proximity to Oslo Airport guarantee rapid response and coverage throughout Norway and the Nordic region in the event of acute problems.
What do you need help with?
Project management
Sensec has extensive experience in running installation projects and coordinating and aligning work with various subcontractors to ensure that schedules and results meet the customer's expectations and needs.
Sensec's certified project managers work according to accepted project models to ensure that everything from delivery, installation/implementation, training and documentation is carried out in a professional and quality manner where customers can follow and participate in the entire process.
Installation and delivery
Our service department with technicians trained and certified by our suppliers is responsible for all installation and delivery.
Based on the specific needs of different companies, we ensure that all our systems are function tested, calibrated, approved, certified and customized before delivery to the company. Our knowledge and experience combined with standardized routines and processes ensure correct and cost-effective installations across the country.
Preventive maintenance
To achieve high availability of technical equipment and systems, preventive maintenance is required based on the manufacturer's recommendations as well as our own practical experience from systems in operating environments. The need for preventive maintenance varies between different types of operations, and must take into account, among other things, operating conditions, ambient environment, utilization rate and duty cycles, etc. at each local location.
The highest possible availability is achieved if downtime due to errors is minimized as much as possible. This places great demands on preventive maintenance and the ability to quickly identify errors that have occurred, or at best to predict errors before they occur. In preventive maintenance, it is important to have knowledge and experience about the expected service life of various components in the equipment in order to be able to predict errors in consumables/wear parts and other parts before they break, but at the same time use the largest part of the parts' service life to optimize the cost picture over time.
We have the resources, routines, processes and extensive experience to work in this way with a large number of different equipment from different suppliers in different physical locations across the country.
Corrective maintenance
When it comes to equipment downtime, it's all about minimizing downtime. Failures can occur at any time of the day, and it's important to have resources, routines, processes and tools in place to meet the needs of different businesses. For many years, we have had a service organization adapted to these challenges and can offer an established emergency operation that covers the entire country 24 hours a day, all year round.
Contact us
We suggest you contact one of our specialists.
Jorn Skyrud
Service and aftermarket manager
+47 916 50 517